KitWall-logo

General FAQ

What is KitWall?
KitWall (Keep In Touch With ALL) is a mobile application for group notifications. It also features a web dashboard for managing groups and analytics. Every group communications are featured on a Group Wall. All the posts for the group are shown on the group wall. The posts are delivered to all the members in the group via our app on their smart phones.
Why is it named KitWall?
KitWall (Keep In Touch With ALL) is a mobile application for mass alerts/notifications. The application is currently available on Android and iOS platform. The idea is to maintain a wall on KitWall where the notifications are made. They are delivered to all the members of the wall on their mobile phones.
How Do I Use KitWall?
To provide communication experience KitWall is now accessible on both web and mobile KitWall is accessible both on your phone and your computer. KitWall Web is a computer based extension of the KitWall account on your phone. The Alerts you publish and subscribed are fully merged between your phone and your computer, and you can see all data on both devices. Any post or action you take on the phone will be applicable to KitWall Web and vice versa. At this time, KitWall is available only for Android and IOS mobiles.
Minimum requirements to use KitWall on the Web
You need to have a dynamic KitWall account on your phone.
You need to have a stable internet connection on both your phone and your computer.
KitWall supports all the latest versions of chrome, Firefox, opera, safari browser on your computer.
To get started with KitWall web
User need to have KitWall app on his mobile (Android or iOS) .The user will receive the web login code on the KitWall app.For getting started with KitWall web Install the application on the device and get registered.
For Android : https://play.google.com/store/apps/details?id=com.venplex.android.alertsystems
For iOS : https://itunes.apple.com/us/app/KitWall/id1050875195?ls=1&m
On completing the mobile registration process visit ‘www.KitWall.com’ Enter your phone number in the “mobile number” field. Enter the web code you received on the registered device. Click “Verify”, you will now able to use the web app.
What is a wall?
Wall is where the posts for a group are made. Every group that you publish to has a wall associated with it. A wall is referred to by it’s id. It could be a wall by the id of say, design_ideas or say My_City_Weather_Alerts. Walls can be Public or Private. A private wall needs a passcode to access it. Other access methods will be announced shortly.
Is this a kind of broadcast system?
Yes. Some people see it that way. Some people say that it’s a one-way communication needing low maintenance in terms of handling user’s questions. Some people see it as a subscription system for their publications.
Can I use KitWall for personal use?
Absolutely. You may publish a wall for your daily use. You can allow other members of your family to be writers so multiple people can write to a shared wall.
How do I promote a wall on KitWall?
All walls published at KitWall are available on Android and Apple IOS mobile phones as well as on line at http://walls.KitWall.com/wallID. Private walls need to be subscribed to view the posts. You may also promote them as wallid on KitWall in print material. From mobiles, you can invite friends to start using your wall on KitWall.
How do I subscribe a private wall?
KitWall provides support for Private Walls which can only be viewed by people who know the passcode for the Private Wall. The Wall Publisher should have a mechanism to communicate the Wall_Id (wall name) and Passcode to his subscribers, may be by email or online or offline communication. Once the wall code and Passcode are known, you can subscribe to the wall by searching by that wall code and supplying the PassCode. On the mobile, you only need to provide this once.
I forgot the passcode I set for a Private Wall. How do I recover it?
If you are the admin of the wall, this is available by logging into the website at and view the settings for the wall. You will see the Passcode set for the wall. This functionality is not available on the mobiles at this time. You should visit the website for this functionality. If you like to change the Passcode, pls also view this FAQ.
Can anyone see my contact details, if I subscribe to a wall?
The wall administrators will have the ability to know of the subscribers to the wall. The other subscribers are not shown your contact details. Please see our privacy policy for more.
Are private walls searchable?
No, private walls require a passcode to be entered to view the posts. So they are not available to search engines for indexing.
Can I share any alert?
Yes, alerts can be shared via any means like WhatsApp, SMS etc. from your mobile.
How can I share an alert?
Option to share an alert is available in only Android.
To share an alert:
Open alerts window
Click share icon to the right of alert
You will find a list of communication systems
Select any of the means to share
Can anyone write on my wall?
Only admins and approved writers (co-admins) can write to a wall.
I don’t see my wall on Latest Walls! Whats up?
To make the application more effective, only walls with a minimum number of (currently 5) subscribers are shown on latest walls tab. Your latest wall will show up here when it has least the required number of subscribers.
Does KitWall allow posting documents to subscribers?
Yes. you can post documents to subscribers.
Can I view the posted photos and videos later?
Yes. Currently the posts accept photos. Other attachments to posts will be available soon.
How is this different from messaging systems?
This is an alerts/notification system. You publish to your users. The system does not allow “chat” type of application. The publisher publishes and users view the posts. This application is not ideal for “chat” type of applications.
Can I add users as subscribers if I know their phone numbers?
An admin cannot force a user to subscribe a wall. Obviously this will be unwelcome because of the potential for spamming. You may invite people to subscribe to your wall from your mobile. You can also promote your wall to your potential users.
It appears that I can use this instead of creating a new app to reach my users. Is that right?
Yes, absolutely. Many e-commerce use cases exist for merchants to distribute coupons and other promotions to their customers via KitWall. Educational institutes, governmental organizations can use this app to reach their audiences with updates, notifications and forms and documents etc. They can also keep it private if they choose to.
Is Passcode the only way to view Private walls?
Currently so. Other features will be available soon.
Can we upload images and videos through KitWall?
Yes, images can be posted to your walls. Uploading videos will be available soon.
Can I allow others to write to (operate) my wall?
Yes, Admin has the power to allow other subscribers as writers. This allows for many possibilities such as delegation, 24x7 coverage, admins from multiple geographies etc.
How many subscribers can be added to a wall?
Walls are designed to scale to a large number of subscribers. We anticipate to see some walls with millions of subscribers.
What happens if I unpublish a wall?
It will not be available on the Internet.
Can I Publish my wall which is unpublished earlier?
Yes, you have an option to publish your wall again.
How do i restrict someone from subscribing my wall?
KitWall supports whitelisting and blacklisting of your contacts. You can add a contact to blacklist and restrict them from subscribing your wall or you can maintain a whitelist of only allowed users
I am a placement officer in a University. I like to create separate lists for different groups of student but like to restrict the actual users. How can I do that?
There are different methods.
1. Create a white list of users. This allows for only those phone numbers to be able to access the respective wall.
2.The easier method is to create a private wall with a passcode. If you have a group of people in a room, have them subscribe to the wall by using the passcode that you announce to them. Once they have all subscribed, change the passcode. This will make the announced passcode obsolete and further subscriptions by that passcode fail. You may follow this method everytime you like to add a group of people with little administrative burden on you.

Web FAQ

How do I Create my walls?
To create a new public wall
Click on Create Wall button.
Click on Wall ID to give an unique id to your wall. There’s a minimum character limit of 8 and maximum character limit of 32.
Click on Wall name to name your wall.
Click on Wall description to shortly describe your wall.
Click on public option to make your wall public.
To create a new private wall
Click on Create Wall button.
Click on Wall ID to give an unique id to your wall. There’s a minimum character limit of 8 and maximum character limit of 32.
Click on Wall name to name your wall.
Click on Wall description to shortly describe your wall.
Click on Private option to make your wall private.
To make your private wall strictly accessible, secure it with passcode.
How do I subscribe walls?
To subscribe a wall.
Click Subscribe wall.
Click on wallID to enter wall ID. Now, you can subscribe to any wall to your interest or you can search if you know the wall name
To subscribe a private wall.
Click Subscribe wall
Select private (button). Click the passcode to enter the passcode (you need the passcode of the wall from the Wall'screator/administrator).
Click the wall ID and enter the wall unique id.
How do I manage my walls?
Go to Alerts screen of particular wall.
To edit Wall Info
Click on options icon > Select settings.
To change Wall name - Click on Wall name to edit.
To change Wall description - Click on Wall description to edit.
To Add/edit Wall avatar - Click on Gallery icon.
NOTE: Adding/removing, Subscriber/Co-Admin can only done by Admin.
To remove Subscriber
Click on options in alert panel > Select subscribers > Select Remove icon next to subscriber phone number.
To add Co-Admin
Click on options in alerts panel > Select Co-Admins > select Add co-Admins(user-plus icon) button to select an action.
To remove Co-Admin
Click on options in alerts panel > Select Co-Admins > Select Remove icon next to Co-Admin phone number.
How do I manage my profile?
Click on current profile picture / profile name on the top right.
To change your profile picture
Click on Gallery icon to edit your picture.
To change your profile name
Click on Profile name to edit your name.
How can I like a wall?
Yes, you can like a wall. Click on Like button located at right side of a wall name.
How can I like an alert from the wall?
Yes, you can like an alert, Click Like button present in the alert panel. If you hit like accidentally you can remove like on clicking liked button again.
How do I modify an alert I posted?
You can edit any of your text alerts., Click options(dropdown) of alert, You will find the ‘Edit alert’ option.
Can I delete an alert?
You can delete any of your text alerts. For deleting a text alert Click on options(dropdown) of alert, You will find delete alert option.
How do I flag inappropriate content?
You can mark the message as inappropriate, our team will take care of it.
To mark a message inappropriate, Go to “options” of an alert, you can mark it as spam or abuse.
Can I apply different styles for my alert?
Yes, KitWall website (http://www.KitWall.com) provides an editor where you can add styles for your alert.

Android FAQ

How to Create a wall?
Click on the “My walls” tab in the main screen:
To create a public wall.
Click on “Create Wall” panel present at bottom of the screen
Enter the details needed for creating wall and click Create
Wall visibility is by default public (i.e. any KitWall user can search and subscribe your wall)
To create a private wall
Uncheck the “Wall is public” in the panel.
Enter your passcode for the wall which KitWall users must know to subscribe your wall
Enter the Passcode validity in days (default it’s 30 days). Click on Create.
How do i convert my public wall to Private wall?
Go to my walls
select the wall required to make it private
Tap on more option and select wall settings
Uncheck “wall is public”
Provide wall code and password to the wall
Now the wall is converted to private wall
How do i subscribe to a wall?
If you have selected a wall on the subscribed or Latest Walls
Tap on subscribe button present on the right of screen with every wall.
To subscribe to a private wall
Tap on subscribe with wall id on the bottom of the subscribers tab.
Pop up with subscribe wall will appear.
Provide subscribers wall id and password by Tapping the check box.
Tap on subscribe.
How do I invite My contacts to KitWall?
KitWall is applicable to both invited and invitee. when an invitation is send to a contact and installs
KitWall the Contact update will be done automatically.
Below are the steps to Invite contacts from a user perspective.
On the Home screen you will find an icon add contact.
Tap on add contact.
select the contact you wish to add or invite to wall.
Send a message from your mobile.
your invitation will be sent.
How do i add a writer to my wall?
Writers are none other than subscribers who are given write Permission to write on your own wall. Wall writers will write and Publish the same on wall owners
Select the wall from the Admin list
select more option and wall settings
select the contact and long Tap on the contact. Add user as writer
How can I like an alert from the wall?
Yes, you can like an alert, Click Like button present in the alert screen. If you hit like accidentally you can remove like on clicking liked button again.
How do I modify an alert I posted?
You can edit any of your text alerts., Click option button of alert, You will find the ‘Edit alert’ option.
Can I delete an alert?
You can delete any of your text alerts. For deleting a text alert Click on options button of alert, You will find delete alert option.
How do I flag inappropriate content?
You can mark the message as inappropriate, our team will take care of it.
To mark a message inappropriate, Go to “options” of an alert, you can mark it as spam or abuse.

IOS FAQ

How do I create a private wall?
To create a private wall:
Open “my walls” window on KitWall.
Click on “+” icon.
Enter appropriate wall name.
Enter Wall-id which must be of 8-32 characters.
Enter appropriate wall description which is optional
Switch the Public wall button (turns it’s color from grey to green)
Enter the passcode
Click on Create on top right corner.
How do I create a public wall?
To create a private wall:
Open “my walls” window on KitWall
Click on “+” icon
Enter appropriate wall name
Enter Wall-id which must be of 8-32 characters.
Enter appropriate wall description which is optional
Click on Create on top right corner.
How do I post alerts on my wall?
To post alerts on my wall:
Open “my walls” window
Click on your intended wall
Type your alert in the text box at the bottom of the screen
Click on send.
How do I subscribe a private wall?
To subscribe a private wall:
Open “subscribed walls” window on KitWall
Click on “+” icon
Enter wall Id and passcode
Click Done on the top right corner.
How do I subscribe a public wall?
To subscribe a public wall:
Open “subscribed walls” window on KitWall
Click on “+” icon
Enter wall Id. (passcode is not required)
Click Done on the top right corner.
How do I unsubscribe a wall?
To unpublish a wall:
Click on Subscribed window on KitWall
Slide the section of wall which you want to unsubscribe
Click on UnSubscribe
How do I mute a wall?
To mute a wall:
Click on Subscribed window on KitWall
Go to specific wall which you want to mute
Click on list icon on top right corner
Click on Mute Wall button.
How do I know if a wall is mute?
On “subscribed” window you can find a mute symbol beside wall name for walls which are mute.
How do I unmute a wall?
To unmute a wall:
Click on subscribed window on KitWall
Go to specific wall which you want to unmute
Click on list icon on top right corner
Click on unmute Wall button
How do I invite friends on KitWall?
To invite Friends:
Click on contacts window on KitWall
Select contacts
Click on invite Friends.
How can I convert my public wall to private?
To convert a wall from public to private:
Click on “My Walls” window on KitWall
Select a specific public wall
Click on “Tap here for more info” on top of the screen
Switch button from public to private
You will be redirected to “Change Visibility” screen
Set a passcode to your wall.
Click on “Done”
How can I convert my private wall to public?
To convert a wall from private to public:
Click on “My Walls” window on KitWall
Select a specific private wall
Click on “Tap here for more info” on top of the screen
Switch button from private to public
Your changes will be saved.

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